Critical Problems my clients face: delivering a consistent message that quality improves customer satisfaction and profitability finding enough time to do everything that needs to be done balancing the need to answer customer complaints, while protecting the companies interests, discovering the true root cause and improving the business so the same mistakes don’t repeat them selves Reducing costs and improving profits   Goals my clients would give anything to achieve: Improve profits Reduce the costs of producing the product or service Convince everyone in his or her organization to support discipline and continuous improvement as the only way to do business. I help business owners focus on improving profits, reduce costs and improve customer satisfaction.   My ideal clients are small business owners and managers who are working to implement systematic continuous improvement in all of their business processes.

Focus Consulting is pleased to announce they have completed their 15th successful registration to the ISO 9001 Standard. The client, a $50+ million manufacture of fabric and vinyl fabricated products achieved registration in record time. The effort started in early April, with the successful registration audit completed the last week of August.